Frequently Asked Questions

Everything you need to know

International shipping and customs
Most Vault products are classified under **HS Code 8442.50**, which covers -engraved or prepared metal plates used for imprinting or inscription-. This code is used for customs declarations when shipping internationally. If you’re ordering from outside the UK, your country may apply import duties or taxes based on this classification. We recommend using SimpleDuty website or checking with your local customs office to estimate any additional costs.
Do you accept crypto as payment?

Yes! We live and breathe crypto, so of course, we accept it. We accept Bitcoin ($BTC), Cardano ($ADA), Solana ($SOL), Ethereum ($ETH), and some Cardano native tokens.

What inspired vault?

After storing a seed phrase on paper, a small kitchen fire made us think—what if it had been worse? That paper backup could’ve been lost forever. Vault was created to provide a fireproof, waterproof, and durable solution to keep your crypto safe.

What is Vault, and how does it protect my seed phrase?

Vault provides high-quality, fireproof, and waterproof metal storage solutions for securing your crypto seed phrase, protecting it from loss, damage, and cyber threats.

Why should I use metal seed phrase storage instead of paper?

Paper can easily degrade, burn, or get water damaged. Our stainless steel products ensure your recovery phrase stays intact for years, safeguarding your crypto assets.

How do I use my Vault storage product?

Simply engrave or punch your seed phrase onto the metal plate using the provided tools. Store it in a secure location away and away from potential hazards.

Should I ever share my seed phrase?

No—never share your seed phrase with anyone, including us. No legitimate company, wallet, or exchange will ever ask for it. If someone does, it’s a scam, and your assets will likely be permanently lost.

Can you inscribe my seed phrase for me?

No, we do not and will never store, inscribe, or handle your seed phrase in any way. Your recovery phrase should remain private and secure—only you should have access to it. Sharing it with anyone, including us, puts your crypto at risk.

What’s the safest way to store my seed phrase?

The best method is offline storage in a fireproof, waterproof metal backup like Vault. Avoid digital copies or writing it on easily damaged materials.

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