At Vault, we value our customers and are committed to ensuring satisfaction with your purchase. If, for any reason, you are not completely satisfied, we offer a straightforward return and refund policy.

Returns
You may return products within 30 days of receiving your order, provided the item is in new, unused condition, and in the original packaging. Items returned must be free of any scratches, etching, or damage. Unfortunately, used or damaged products cannot be returned.

Refund Process
To initiate a return, please contact us. Once your return is approved, we will provide you with a return shipping label and instructions for sending the product back to us. Please note that you are responsible for the shipping costs associated with returning the product.

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method. Please allow time for your bank or payment provider to post the refund.

Damages and Issues
We recommend inspecting your order as soon as it arrives. If you find the product to be defective, damaged, or incorrect, please reach out to us immediately so that we can resolve the issue quickly.

Exchanges
If you need a different product, we recommend returning the item and placing a new order once the return is processed. This will be the fastest way to ensure you receive the item you want.

Cancellation
You have the right to cancel your order up to 30 days after receiving the product. If the product has not been used, you may cancel without reason. If the product is used or damaged, it cannot be returned.

Contact Us
For any questions or to initiate a return, please contact us. We’re here to assist you!

We are dedicated to providing excellent service and strive to make the return and refund process as easy as possible for you.